FAQs

Here are the answers to the frequently asked questions from our customers

How can I pay for an order?

Pay securely and discreetly with Credit or Debit card.

Discreet names on credit card statements are used for privacy.

Who can purchase products on Smoke Cargo?

Residents of Canada that are ages 19+ can purchase products from our website.

How do you ship your packages?

All orders are shipped discreetly & securely through Xpresspost™ Shipping via Canada Post

How do the points work?

Earn 2 points for every dollar spent – Redeem $1.00 OFF for 50 points

Is your site reliable & trustworthy?

We believe in offering our customers the best possible products and services. That’s why we only offer the highest quality of products from the best and most reputable sources.

Our company is professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.

Where can you ship to?

Currently, we only ship within Canada.

Do you offer pickup?

At this time, all orders are online only.

Can I change my order after I've paid?

Due to how our fulfillment system is set up, we can not add or remove items from your order after you’ve paid

If you would like to add more products, please place a new order

How long does shipping take?

Once your order is placed and we’ve received your payment, we will begin processing it.

Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, your order will be shipped out the following day after noon.

All packages are shipped via Xpresspost™, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer.

Tracking number is not working?

It may take up to 24 hours for Canada Post to update their system with the tracking number – If after 48 hours the tracking does not work please do not hesitate to contact [email protected]

How much does shipping cost?

Orders over $99 are shipped free! There is a $15 flat rate for orders under this amount.

If you do not see the “free shipping” option at checkout, double-check the total is above $99 not including the $15 shipping fee.

Subtotal must be $99+ after the use of any coupons or discounts.

Where do you ship from?

We ship from Vancouver, BC – If your package is scanned in Richmond, BC the package is on the way.

What will my package look like?

All of our packages are fully discreet – Shipped in a plain box or mailer with no markings indicating its contents